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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fernando Martin

September 13, 2024

5  out of  5
rating by Fernando Martin
"This office is amazing, extremely professional and always ready to help. If you need any kind of insurance do not hesitate to contact them! You can ask for Felicia Davis and her or any other colleague will be able to assist you!"
We responded:
"Thanks so much for the 5 star review, Fernando! We really appreciate you taking the time to share your experience and we look forward to continuing to serve you with all of your insurance needs. Thanks again!"
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IAm LanayJ

September 13, 2024

5  out of  5
rating by IAm LanayJ
"Mery was so kind and helpful when it came to figuring out the right insurance coverage or my car as a college student. This was the best experience I’ve had with any car insurance company."
We responded:
"We are so happy to hear that we provided you the best experience yet with your insurance, Lanay! Thanks so much for sharing your experience with Mery with us and everyone. We are grateful for the opportunity to serve you and we look forward to doing so indefinitely. Thank you again!"
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Kris Har

September 13, 2024

5  out of  5
rating by Kris Har
"Great communication. Great rates. Very professional and friendly demeanor."
We responded:
"Thanks so much for the five star review, Kris! We appreciate you and the opportunity to serve you with all your insurance needs. We are so happy to hear that you found us to be friendly and professional, as we strive for this every day. Thanks again!"
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Lyma

September 9, 2024

1  out of  5
rating by Lyma
"I love State Farm and the excellent coverage they offer me, but I am highly dissatisfied with the Agent I have to deal with. Agent Lexi Goza's office have the worst customer service. My experience is every time I call I received different information. If they schedule to call me back they never do, which is very frustrating. My bill changes every year without a valid explanation and I have to deal with this every year. Very incompetent staff, State Farm is expected to do better."
We responded:
"Hi Lyma, we're truly sorry to hear about your recent experience with our office. Your feedback is important to us, and we want to make things right. We'll look into the issues you've mentioned and work to resolve them as quickly as possible. Please feel free to reach out to us directly, and we'll ensure you receive the support and clarity you deserve. Thank you for bringing this to our attention. "
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Tatiana Alessandrini

August 29, 2024

1  out of  5
rating by Tatiana Alessandrini
"” This is the worst experience I've had here in Miami with car insurance companies!!! Customer service is terribly bad—they don't answer the phone, they don't respond to e-mails… the worst incompetence that I never seen in Customer Service “Car insurances” Give them 1 star is A lot!!! I can give them - ooooo My driving record is spotless, but for this company, it's completely irrelevant because they never take it into account when charging me, even though they supposedly should!!! They “only” overcharge for Car insurance!!!! They offered me a service called "Drive Safe and Save" with a device that needs to be installed in the car to monitor miles and driving habits, but they never guided me or told me I had to report the history 20 days before the policy expired… Because of this, they didn't take this system into account when charging me for the next 6-month payment. Because of this, they lost a customer, and I finally decided to switch car insurance for the upcoming semester!!! NEVER AGAIN!!!! Tatiana A."
We responded:
"Hello Tatiana, I appreciate your candid feedback-I am always looking to improve our processes and customer service. The experience you had is certainly not one that I want my customers to have. I only wish I had been aware of your frustration before this point. It is our policy to return all calls, texts and emails within 24 hours and I sincerely apologize that did not occur for you. I have sent you an email and wish you all the best. Thank you again, Lexi"
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Isabelle Simon

August 27, 2024

5  out of  5
rating by Isabelle Simon
"If you need insurance in Miami, call here and ask for Mery! She was so helpful and extremely knowledgeable. I was already a happy State Farm customer in NY and was trying to transfer to FL so I could register my car. I was getting discouraged because I called so many offices here in Miami for a week and they never got back to me. Mery helped me right away and got it all done so fast."
We responded:
"Thanks so much for this 5 star review, Isabelle! We love hearing that Mery was able to get everything handled for you so efficiently. Welcome to Miami!! We look forward to serving you with all your insurance needs. "
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king louie

August 23, 2024

5  out of  5
rating by king louie
"Ingrid is the best"
We responded:
"Thanks so much for the 5 star review, King Louie! We are so glad to hear you had a great experience with Ingrid. We look forward to serving all of your insurance needs! Thank you."
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Shay Smith

August 16, 2024

5  out of  5
rating by Shay Smith
"I have the best agent Mery! She has been nothing but helpful and I am honestly grateful to have her! Thank you for making this whole process easy Mery"
We responded:
"Thank you so much, Shay! We are so happy to hear that you had such an incredible experience with Mery. We are grateful for the opportunity to serve you and look forward to continuing to help you with all of your insurance needs. Thanks again!"
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paula patino

August 15, 2024

5  out of  5
rating by paula patino
"Mery me ayudó muy bien! Estoy contenta!"
We responded:
"Gracias, Paula! "
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yolanda henriquez

August 14, 2024

5  out of  5
rating by yolanda henriquez
"La atención que recibí del Sr. José Rodríguez fue excelente, al conversar con el, uno nota la educación y el respeto que tiene hacia sus clientes, me he sentido muy satisfecha con la ayuda y el buen trato que me dio y eso lo valoro mucho, soy una persona mayor que a veces no entiende algo, él se tomó el tiempo y tuvo la paciencia de explicarme todo y dejarme conforme. Muchas gracias José."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que el Sr. José Rodríguez te brindó una atención excelente y que se tomó el tiempo para explicarte todo con paciencia y respeto. Nos enorgullece contar con personas como José en nuestro equipo, que realmente se preocupan por nuestros clientes. Tu satisfacción es lo más importante para nosotros. ¡Gracias por confiar en nosotros y en José! – Lexi"
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Sharon Osp

August 8, 2024

5  out of  5
rating by Sharon Osp
"Nathalie Helped me and she was the best!"
We responded:
"Thanks so much, Sharon, we really appreciate your feedback and 5 star review! We look forward to helping you with all of your insurance needs. Thank you for the opportunity to serve you. "
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R Keener

July 24, 2024

5  out of  5
rating by R Keener
"Stopped by their office and spoke with Monique, who was very attentive and professional. She answered all my inquires and left feeling that I really was in good hands. I wish all insurance agents should be as kind and patient as she was today with me."
We responded:
"R Keener Thank you for sharing your experience. We're delighted to hear that Monique was attentive and professional, answering all your inquiries and making you feel in good hands. It's wonderful to know that her kindness and patience left a positive impression on you. Thank you again for your kind words. We look forward to continuing to provide you with excellent service for all of your insurance needs! Thanks, Lexi "
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Bre West

July 17, 2024

5  out of  5
rating by Bre West
"Was working with Merarys for about a month to secure my auto insurance for my move to Florida. She was extremely patient with me, understanding, and found me the best rate I could have ever hoped for. Truly superstars at Lexi's branch of State Farm. An exemplary GREAT auto insurance experience. Could not recommend more."
We responded:
"Thank you so much for this glowing 5 star review, Bre! We are so pleased that we were able to help with your transition to the sunshine state. We look forward to serving you with all of your insurance needs. Thanks again!"
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Morgan Rupp

June 19, 2024

5  out of  5
rating by Morgan Rupp
"Mery helped me quickly, and was able to get my rate as low as we could, with the coverage I previously had and a little more. Thanks so much!"
We responded:
"Thank you so much for the 5 star review, Morgan! We are so glad you had a great and efficient experience with Mery. We are grateful for the opportunity to serve you with all your insurance needs. Thank you!"
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Daniel Rosenstrauch

June 15, 2024

5  out of  5
rating by Daniel Rosenstrauch
""Like a good neighbor..." may be a good jingle, but the agents at this office are doing very well embodying that motto. Patient, helpful, considerate. Keep up the great work!"
We responded:
"Thanks so much for this glowing 5 star review, Daniel! We appreciate your feedback. We look forward to serving you with all your insurance needs! Thanks again!"
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Simone Torres

June 14, 2024

5  out of  5
rating by Simone Torres
"Mery is amazing!!!"
We responded:
"Simone, thank you so much for the 5 star review, we are so happy to hear your experiences with Mery have been positive. We look forward to serving you with all your insurance needs, thanks for the opportunity. Thank you!"
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Gabriel

June 14, 2024

5  out of  5
rating by Gabriel
"Excellent service. Thank you Nathalie for your prompt and kind attention."
We responded:
"Gabriel, thanks so much for this 5 star review of your experience with our office and Nathalie’s service. We are so grateful for the opportunity to serve you with all your insurance needs. Thank you!"
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Victor Dante

June 14, 2024

5  out of  5
rating by Victor Dante
"Have been with State Farm and the agent for over ten years and the service continues to meet expectations. Thank you Nathalie with assisting me today on a very busy and bad weather day. You still found the time to immediately assist me with binding my coverage with a new vehicle."
We responded:
"Thank you so much for the 5 star review, Victor! We are so pleased you were able to get everything you needed with Nathalie’s help. We so appreciate your business and the continued opportunity to serve you. Thank you!"
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Sham Nat

June 11, 2024

5  out of  5
rating by Sham Nat
"Lexi has been so wonderful in the service provided. She has responded to me in the most timely fashion and I am extremely pleased with her service."
We responded:
"Sham, thank you so much for this glowing review! We are so grateful for the opportunity to serve you with all of your insurance needs and look forward to doing so for many years. Thank you again!"
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Nicole Diecks

June 5, 2024

5  out of  5
rating by Nicole Diecks
"Ingrid was a terrific help when I needed assistance with my account. She was prompt in responding to my questions and helped me work through an issue. She was a pleasure to work with!"
We responded:
"Hello, thanks so much for the 5 star review. We are so happy to hear Ingrid was able to help you! We are so grateful for the opportunity to serve you with all your insurance needs and appreciate the feedback! Thank you."
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Glaucia Andrade

May 29, 2024

5  out of  5
rating by Glaucia Andrade
"They did amazing job for the company I work for it. Merarys Diaz solved our issue in literally 45 minutes. She is GREAT!! High recommend."
We responded:
"Glaucia, thanks so much for the 5 star review! We are so glad Mery was able to assist your company and look forward to serving you and them with all of your insurance needs! Thank you."
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David Gonzalez

May 16, 2024

5  out of  5
rating by David Gonzalez
"Very easy going experience 10/10 service would like to thank Mery for all her help in finding the best deal possible."
We responded:
"Thanks so much for the 5 star review, David! We are so happy we were able to help you with your insurance. Glad to hear you had a stellar experience with Mery, all of our customers love her! We look forward to serving you for all your insurance needs. Thank you!"
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cakewalk pump pump

May 10, 2024

5  out of  5
rating by cakewalk pump pump
"My experience with Felecia from Lexi Goza State Farm was amazing. She was very helpful, outstanding and exceeding my expectations every time."
We responded:
"Thanks so much for the 5 stars! We are happy to have been selected to assist you with your insurance."
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Melvin Estrada

May 7, 2024

5  out of  5
rating by Melvin Estrada
"MERY IS THE BEST. *mic drop*"
We responded:
"Thank you for the 5 star review, Melvin, we love the mic drop! So happy to hear you love Mery, we are grateful to have her on our team! We look forward to serving you with all your insurance needs. Thank you!"
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Matthew Grey

May 3, 2024

1  out of  5
rating by Matthew Grey
"Worst experience ever … was guaranteed a set insurance quote price…. Have charges on my card My insurance quote doubled they are thieves i would not recommend lexi gosa"
We responded:
"Thank you for your feedback, Matthew. Our sincerest apologies for the change in your premium-this is obviously not the experience I would like you to have. We would reduce the rate, if we could, but we have no control over pricing. Unfortunately, this does happen on the rare occasion after we provide you the quote and the policy goes to Underwriting for the final decision. Sometimes, this occurs because information that was not provided to us during the quoting process is uncovered even though we all do our best to understand your unique situation. We do appreciate the opportunity to serve you with your insurance and hope you find a more affordable option. "