State Farm® Insurance Agent Lexi Goza

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

AQ09

March 5, 2025

5 out of 5

"Muy buena atención al cliente de parte de Ingrid, sin duda esta es la mejor agencia de seguros entre las cuales he tenido relaciones y lo recomendaría para cualquier seguro que necesite"

We responded:

"Thank you so much for your kind words! We're thrilled to hear that Ingrid provided you with excellent customer service. We pride ourselves on being the best insurance agency, and your recommendation means a lot to us. If you ever need assistance with any insurance in the future, don’t hesitate to reach out! - Lexi Goza State Farm"

Juan Teran

February 25, 2025

5 out of 5

"The service was awesome, I highly recommend Ingrid because she is very organized, the attention is personalized and the services she offers are amazing."

We responded:

"Juan, thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Ingrid. Her dedication to providing personalized and organized service truly sets her apart. We appreciate your recommendation and look forward to serving you again in the future! - Lexi Goza State Farm "

Charnea Polite

February 18, 2025

5 out of 5

"I have spoken with Monique at Lexi Goza’s office several times and she has been amazing! She has not only answered the several questions I had, but she was also very kind and even followed up with me to see if I had any additional questions! Now that’s customer service! I appreciate her going the extra mile. Thank You!!"

We responded:

"Charnea, thank you so much for taking the time to share your experience! We're thrilled to hear that Monique provided you with such exceptional service. She truly embodies our commitment to going above and beyond for our clients. Your kind words will certainly be shared with her, and we’re glad to have been able to assist you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support! - Lexi Goza State Farm"

Rafael Mendez

January 15, 2025

5 out of 5

"I want to thank the State Farm Team for their excellent work and treatment with me. Especially Diana Tovar and Jose G. Rodriguez for their great work and service. Thank you for welcoming me to State Farm. 5 Stars for you all. I hope this is the beginning of a long career together."

We responded:

"Rafael, Thank you so much for your kind words and for taking the time to share your positive experience with the State Farm Team! We’re thrilled to hear that Diana Tovar and Jose G. Rodriguez provided you with excellent service and made you feel welcomed. Your satisfaction is our top priority, and we’re excited to have you on board. We look forward to building a long and successful relationship with you. If you ever need assistance or have any questions, don’t hesitate to reach out! - Lexi Goza State Farm "

Edward Ogeris

December 30, 2024

5 out of 5

"I had a great experience at this office Jose is great always offers me coffee or if I need anything."

We responded:

"Edward, thank you so much for your kind words! We're thrilled to hear that you had a great experience at our office. Jose is indeed a valued member of our team, and we’re glad to know he made your visit enjoyable. If you ever need anything else, please don’t hesitate to reach out. We look forward to seeing you again soon! - Lexi Goza State Farm "

Ashley Ryan

December 4, 2024

5 out of 5

"Special shout out to Miss Felicia Davis at the Lexi Goza StateFarm office. She was extremely thorough with her answers to my questions about some life insurance for my family. She brought me comfort on a difficult subject & her knowledge was outstanding. I look forward continuing to work with this office in the near future. Thank you Miss. Davis!"

We responded:

"Ashley, thank you so much for your wonderful review! We're thrilled to hear that Miss Felicia Davis provided you with such exceptional service and support during your discussions about life insurance. It's always our goal to make these important topics as comfortable and informative as possible. We appreciate your kind words and look forward to continuing to assist you and your family in the future. If you have any more questions or need further assistance, please don't hesitate to reach out! - Lexi Goza State Farm "

S De

November 19, 2024

5 out of 5

"Monique was excellent! She not only helped me with ALL my questions, she helped me save money at the same time! That shows she cared about me as her client. If you need help, go with Mo! 😊"

We responded:

"S De, Thank you so much for your kind words! We're thrilled to hear that Monique went above and beyond to assist you and help you save money. It’s always our goal to provide exceptional service and ensure our clients feel valued. We appreciate your recommendation and look forward to helping you again in the future! 😊 - Lexi Goza State Farm "

robin schwartz

October 24, 2024

5 out of 5

"Lexi, the owner is wonderful. She truly cares about her clients and goes the extra mile for them. Also, her team is there to support you and answer any questions."

We responded:

"Thank you so much for this glowing 5 star review, Robin!! We are super grateful for the opportunity to serve you with your insurance needs and look forward to doing so for a long time to come! Thank you!!"

Jon Allen

October 17, 2024

5 out of 5

"Moneque worked very hard to help finally resolve my frustrating billing mixup. Very grateful for her continued efforts over several months. Thank you very much! Jon Allen"

We responded:

"Thank you so much for this glowing review, Jon! We’re really fortunate to have Monique on our team. She is a great asset and consistently goes above and beyond to ensure our customers have the best experience. We appreciate your expression of gratitude for her, and we look forward to continuing to serve you with all of your insurance. "

Fernando Martin

September 13, 2024

5 out of 5

"This office is amazing, extremely professional and always ready to help. If you need any kind of insurance do not hesitate to contact them! You can ask for Felicia Davis and her or any other colleague will be able to assist you!"

We responded:

"Thanks so much for the 5 star review, Fernando! We really appreciate you taking the time to share your experience and we look forward to continuing to serve you with all of your insurance needs. Thanks again!"

Kiki H

September 13, 2024

5 out of 5

"Great communication. Great rates. Very professional and friendly demeanor."

We responded:

"Thanks so much for the five star review, Kris! We appreciate you and the opportunity to serve you with all your insurance needs. We are so happy to hear that you found us to be friendly and professional, as we strive for this every day. Thanks again!"

Tatiana Alessandrini

August 29, 2024

1 out of 5

"” This is the worst experience I've had here in Miami with car insurance companies!!! Customer service is terribly bad—they don't answer the phone, they don't respond to e-mails… the worst incompetence that I never seen in Customer Service “Car insurances” Give them 1 star is A lot!!! I can give them - ooooo My driving record is spotless, but for this company, it's completely irrelevant because they never take it into account when charging me, even though they supposedly should!!! They “only” overcharge for Car insurance!!!! They offered me a service called "Drive Safe and Save" with a device that needs to be installed in the car to monitor miles and driving habits, but they never guided me or told me I had to report the history 20 days before the policy expired… Because of this, they didn't take this system into account when charging me for the next 6-month payment. Because of this, they lost a customer, and I finally decided to switch car insurance for the upcoming semester!!! NEVER AGAIN!!!! Tatiana A."

We responded:

"Hello Tatiana, I appreciate your candid feedback-I am always looking to improve our processes and customer service. The experience you had is certainly not one that I want my customers to have. I only wish I had been aware of your frustration before this point. It is our policy to return all calls, texts and emails within 24 hours and I sincerely apologize that did not occur for you. I have sent you an email and wish you all the best. Thank you again, Lexi"

Eliana Sachar

March 4, 2025

5 out of 5

"Nathalie Herrera helped me with finding my policy on Citizens Insurance and make the one time payment - she had patience for a person who is not internet savvy. Thank you Nathalie. Eliana"

We responded:

"Eliana, thanks so much for your 5 star feedback! We are happy to hear Nathalie was able to assist you-we also get tech support from her in the office, she’s so good at it. We are grateful the opportunity to serve you, please do not hesitate to reach out for any further assistance. Thanks again!"

Alex Watson

February 27, 2025

5 out of 5

"Everything about my experience with Monique was top tier great service, great speaker, and great listener would recommend this office to anyone I come across !"

We responded:

"Alex, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Monique. Providing excellent service and truly listening to our customers is our top priority, and it's wonderful to know that we succeeded in doing so for you. Your recommendation means a lot to us, and we look forward to serving you and anyone you refer in the future! - Lexi Goza State Farm "

Jordan Neustadter

February 10, 2025

5 out of 5

"I had been considering switching from State Farm for a while because I was increasingly dissatisfied with the level of customer service I was receiving. Before making the switch, a friend recommended that I give this office a try, and I couldn’t be happier that I did! From the moment I reached out, I felt like a priority. Ingrid took the time to listen carefully to my concerns, addressing each one with patience, professionalism, and genuine care. Her attention to detail and dedication to finding solutions truly went above and beyond my expectations. It’s rare to find customer service that feels this personal and thorough. Thanks to Ingrid’s incredible support and the overall experience with this agency, I’m now a loyal client. I will gladly recommend this office to anyone looking for top-notch service and a team that genuinely cares!"

We responded:

"Jordan, thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Ingrid and our team. Your satisfaction is our top priority, and it's fantastic to know that we could meet your needs and exceed your expectations. We truly appreciate your recommendation and look forward to serving you for years to come. If you have any further questions or need assistance, please don’t hesitate to reach out. Welcome to the family! - Lexi Goza State Farm "

Daniele Cipriani

January 8, 2025

5 out of 5

"Nathalie is a great asset to the team Always very helpful and attentive to any concerns I have Highly recommend!"

We responded:

"Daniele, Thank you so much for your kind words! We're thrilled to hear that Nathalie has made such a positive impact on your experience. We appreciate your recommendation and will be sure to pass along your compliments to Nathalie. If you have any more feedback or need assistance in the future, please don't hesitate to reach out! - Lexi Goza State Farm "

Raul Villaverde

December 6, 2024

5 out of 5

"Excellent service by Natalee Herrera, she is a problem solver!!"

We responded:

"Raul, thank you so much for your kind words! We're thrilled to hear that Nathalie provided you with excellent service and was able to solve your problems effectively. She truly goes above and beyond for our customers, and we appreciate you taking the time to share your experience. If you need any further assistance, please don't hesitate to reach out! - Lexi Goza State Farm "

Ann McLaughlin

November 25, 2024

5 out of 5

"Top tier agency and staff that handle my insurance needs while valuing me as a person. They bring the human intelligence and heart back into the new world of AI. I applaud the team for not only sending holiday and birthday cards but calling to wish me happy birthday. Now that’s true customer service and having your clients top of mind. Thank you!"

We responded:

"Ann, thank you so much for your heartfelt review! We are delighted to hear that you feel valued as a person and that our team has made such a positive impact on your experience. We believe in the importance of combining technology with a personal touch, and it’s wonderful to know that our efforts have resonated with you. Your appreciation for our holiday and birthday gestures truly motivates us to continue providing exceptional service. Thank you for being a valued client, and we look forward to assisting you with your insurance needs in the future! - Lexi Goza State Farm "

Anıl Türkyılmaz

November 1, 2024

5 out of 5

"Excellent service from Mary! She made our day with the service she provided. She explained everything in detail with patience and made sure of our safety and comfort. Thanks to her!"

We responded:

"Thank you so much for your kind words! We’re thrilled to hear that Mary provided you with excellent service and made your experience comfortable and safe. Our team strives to ensure that every customer feels well-informed and cared for, and it’s wonderful to know that Mary accomplished this for you. We appreciate your feedback and look forward to serving you again in the future! - Lexi"

Lisette Garcia

October 22, 2024

5 out of 5

"I have received beyond stellar service at Lexi Goza State Farm Agency. Lexi has personally been able to walk me through my options to obtain life insurance in a way that is comprehensible and educational. I felt cared for and truly valued as a customer. I highly recommend this agency for anyone seeking to purchase any form of insurance."

We responded:

"Lisette, thank you so much for this glowing 5 star review! I appreciate you taking the time to share your experience, and it was an honor to have the opportunity to help you protect your loves with life insurance! Thanks again."

Girls on Gyals

October 16, 2024

5 out of 5

"Great service! Very supportive and attentive. Extremely professional."

We responded:

"Thanks so much for this 5 star review! We are grateful for the opportunity to work with you. Thanks!"

IAm LanayJ

September 13, 2024

5 out of 5

"Mery was so kind and helpful when it came to figuring out the right insurance coverage or my car as a college student. This was the best experience I’ve had with any car insurance company."

We responded:

"We are so happy to hear that we provided you the best experience yet with your insurance, Lanay! Thanks so much for sharing your experience with Mery with us and everyone. We are grateful for the opportunity to serve you and we look forward to doing so indefinitely. Thank you again!"

Lyma

September 9, 2024

1 out of 5

"I love State Farm and the excellent coverage they offer me, but I am highly dissatisfied with the Agent I have to deal with. Agent Lexi Goza's office have the worst customer service. My experience is every time I call I received different information. If they schedule to call me back they never do, which is very frustrating. My bill changes every year without a valid explanation and I have to deal with this every year. Very incompetent staff, State Farm is expected to do better."

We responded:

"Hi Lyma, we're truly sorry to hear about your recent experience with our office. Your feedback is important to us, and we want to make things right. We'll look into the issues you've mentioned and work to resolve them as quickly as possible. Please feel free to reach out to us directly, and we'll ensure you receive the support and clarity you deserve. Thank you for bringing this to our attention. "

Isabelle Simon

August 27, 2024

5 out of 5

"If you need insurance in Miami, call here and ask for Mery! She was so helpful and extremely knowledgeable. I was already a happy State Farm customer in NY and was trying to transfer to FL so I could register my car. I was getting discouraged because I called so many offices here in Miami for a week and they never got back to me. Mery helped me right away and got it all done so fast."

We responded:

"Thanks so much for this 5 star review, Isabelle! We love hearing that Mery was able to get everything handled for you so efficiently. Welcome to Miami!! We look forward to serving you with all your insurance needs. "

king louie

August 23, 2024

5 out of 5

"Ingrid is the best"

We responded:

"Thanks so much for the 5 star review, King Louie! We are so glad to hear you had a great experience with Ingrid. We look forward to serving all of your insurance needs! Thank you."